Terms & Conditions
Upholstery, Caravan & Soft Furnishing Renovation Services: Terms and conditions of business.
Thank you for choosing us to carry out your upholstery renovation. In doing so you are supporting a local family business and we thank you for your custom.
We try to keep things nice and simple however we do have some terms of sale/service. This is to protect ourselves and our customers from any confusion or misunderstanding. If you require these terms in printed format including a larger font please get in touch at info@coversall.co.uk.
1.1 These Conditions shall form the basis of the contract between Covers All and the client in relation to the sale of Goods and/or Services, to the exclusion of all other terms and conditions which the client may purport to apply under any purchase order or confirmation of order or any other document.
1.2 Acceptance of delivery of the Goods, payment of any deposit or commencement of the Services shall be deemed to be conclusive evidence of the Buyer’s acceptance of these Conditions.
1.3 These Conditions represent the whole of the agreement between Covers All and the client. They supersede any other conditions previously issued.
1.4 Acceptance of terms and conditions. On acceptance of the quote/payment of deposit you are deemed to have entered into a contract with Covers All Upholstery and accepted our T&Cs and working protocols.
2. Payment Terms
2.1 A £200 deposit is required to secure your booking. The remaining balance is due in full on the day we deliver your furniture.
2.2 For the caravan market specifically, full payment is due the day your seating is fitted back into your caravan and you are notified of the work being completed.
2.3 On the date work is completed/fitted/delivered it is the customer's obligation to make full payment. Covers All accepts the following payment methods;
2.4 If for any reason the customer fails to make the full payment within 14 days of completion of the work and the customer being notified, Covers All reserves the right to reclaim any or all work undertaken or withhold work not yet returned.
2.5 If payment is received after 14 days of completion and all/any work has been reclaimed or collected, Covers All reserves the right to charge a re-fitting fee comprising 20% of the total of all work undertaken with a minimum fee of £100.00.
2.6 If full payment is not received within 21 days of work being completed/installed/delivered Covers All reserves the right to redistribute any materials reclaimed and dispose of any materials that cannot be salvaged.
At this point any deposit or monies paid to Covers All will be forfeited by the customer and the contract terminated.
3. Price
3.1 The price shall be the price quoted on the day we accept your booking/receive a deposit. However;
3.2 This price is subject to an increase of up to 25% of the quoted price. This is due to the nature of the work carried out and the fluctuation in materials and running costs.
3.3 Any additional instructions must be confirmed in writing, or verbally and a price agreed for the additional work and materials before the work can proceed. Additional work, which may not be apparent when the estimate is provided, will be advised to the client on discovery and a course of action agreed. This includes frame repairs (which are hidden by upholstery) or foam/fillings which are found to be of poor standard when the cover is removed.
3.4 Prices quoted stand for a maximum of 30 days.
4. The Goods
4.1 Covers All shall have the right to make any changes to the services which are necessary to comply with any applicable law or safety requirement, or which do not materially affect the nature or quality of the Services, and Covers All shall notify the client in any such event.
4.2 All new fillings applied to furniture manufactured after 1950 will be in compliance with the Furniture and Furnishing (Fire)(Safety) Regulations 1988. All new covering fabric supplied by us will comply with the regulations with the exceptions of covers which contain 80% natural fibres, when it is acceptable to use an interliner which complies with the regulations. Furniture manufactured prior to 1950 does not come within the scope of the 1988 Regulations with regard to filling or cover.
4.3 We do our best to advise customers of the suitability of fabrics whether supplied by us or not, however, we can only take responsibility for materials which are supplied by us only; covering fabric supplied by the Client is at their own risk. Shortage of covering fabric supplied by the Client is the Client’s responsibility.
4.4 When the client supplies their own materials, it is their responsibility to ensure that the fabric is suitable for the purpose for which they intend to use it and that it complies with the relevant regulations in force with regard to Fire Safety (as described in clause 4.2) It is also the clients responsibility to check the address details before arranging dispatch of fabrics to Covers All.
4.5 If for any reason the fabric chosen by the customer at the point of booking is not available due to unforeseen circumstances, Covers All reserve the right to substitute said fabric for a similar alternative. In this instance Covers All will endeavor to inform the customer of this prior to commencement of work.
4.6 All old covers will be removed prior to upholstery and will be discarded unless the client advises that they are to be returned. This advice must be given and documented at the time of booking.
4.7 By the very nature of both the materials we use, the renovation services we offer, and the handmade essence of our work, all work could contain the following character traits: (which are expected within each piece and for which we are unable to offer any kind of discount or refund)
4.7 We spend a huge amount of time measuring and making our work. Due to the nature of ‘Soft Furnishings’ we reserve the right to accept a tolerance of upto 50mm on all work undertaken. We cannot be held in any way responsible for the shrinkage/pulling in of work when upholstering old cushions or furniture.
5. Notice of Right to Cancel
5.1 If you wish to cancel this contract you must do so in writing 28 days prior to work commencing.
6. Deposit
6.1 Deposits are strictly non refundable.
6.2 Covers All endeavours to deliver items by the specified time and date, providing that the materials to complete the work are available at the time the work is to be undertaken. However, situations may arise which means the work takes longer or requires additional materials not foreseen. Covers All will endeavour to keep the client informed at all times of supply problems or other factors, which can affect delivery times.
6.3 Covers All reserves the right to dispose of all Items of furniture held at our workshops for two months or longer without having received a deposit, clear instructions and fabric being supplied by the client.
7. Acceptance of the Goods
7.1 Any problems with an order, whether the fault of the client or Covers All, must be brought to the attention of Covers All within 14 days of delivery/completion. Thereafter charges will be made for any corrections. Covers All will not be held responsible for charges if the client uses a third party to make any corrections or changes. The client will still be responsible for the original invoice. Charges will be made for corrections that are not the fault of Covers All or for additional works/changes not forming part of the original quotation.
7.2 It is the client’s responsibility to ensure any items of furniture can fit into their property before placing an order. Covers All will not be held responsible if it does not fit into your Caravan/premises. If the client requires Covers All to make any changes to rectify the situation the client will be responsible for our additional costs.
8. Client Responsibility
8.1 The Client shall:
9. Limitation of Liability
9.1 Covers All shall not be liable for any costs or losses sustained or incurred by the client arising directly or indirectly from Covers AlI’s failure or delay to perform any of its obligations agreed at the time of booking.
10. Force Majeure
10.1 For the purposes of this Contract, Force Majeure Event means an event beyond the reasonable control of Covers All including but not limited to strikes, lock-outs or other industrial disputes (whether involving the workforce of Covers All or any other party), failure of a utility service or transport network, act of God, war, terrorism, riot, civil commotion, interference by civil of military authorities, national or international calamity, malicious damage, compliance with any law or governmental order, rule, regulation or direction, accident, breakdown of plant or machinery, fire, flood, storm, earthquake, epidemic or similar events, or default of suppliers or subcontractors.
10.2 Covers All shall not be liable to the client as a result of any delay or failure to perform its obligations under this Contract as a result of a Force Majeure Event.
10.3 If the Force Majeure Event prevents Covers All from providing any of the Services and/or Goods for more than 4 weeks, Covers All shall, without limiting its other rights or remedies, have the right to terminate this Contract immediately by giving written notice to the client.
11. General
11.1 Governing law. This agreement and any dispute or claim arising out of or in connection with it or its subject matter or formation (including non-contractual disputes or claims) shall be governed by and construed in accordance with the law of England and Wales.
11.2 Jurisdiction. Each party irrevocably agrees that the courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with this Contract or its subject matter or formation (including non-contractual disputes or claims).
11.3 Fabric Fire Retardancy. Where possible all fabric should comply with regulations and be fire retardant. If you supply your own fabric and it is not fire retardant or its fire retardancy cannot be proven then you will need to sign a disclaimer to state that.
12. Website Terms & Conditions
12.1 The content of the pages of this website is for your general information and use only. It is subject to change without notice. Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable. This website contains material which is owned by or licensed to us. Reproduction of the website content is prohibited. Unauthorised use of this website may give raise to a claim for damages.
13. Cookies & Google Analytics
13.1 Our website is hosted by ONE Web Hosting and traffic log cookies are used to identify which pages are being visited. This helps us analyse data about web page traffic and improve our website in order to tailor it to customer’s needs. We only use this information for statistical analysis purposes after which the data is then removed from the system. Overall, cookies help us provide you with a better website by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us. You can choose to accept or decline cookies. Most web browsers automatically accept cookies but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of our website. Information collected by Google is stored on servers in the United States. Google then analyses this information to evaluate your use of the website. Google uses such data to produce reports on website activity for website operators and provides other services relating to website activity and internet usage. Google may also send this data to third parties if required by law, or where third parties process the information on Google’s behalf. Google will not associate your ip address with any other data held by Google.
14. Privacy Policy
14.1 Covers All collects the information provided by customers when they visit our website and a transaction or enquiry has taken place. Additional information may be collated as a consequence of the information the customers provide as feedback to our shop. As part of our continuous improvement policy, we may monitor customer site visits and usage to improve our service. It is our intention to only contact customers in relation to any queries they may have, purchases, or any after sales issues. We will not sell or release your personal information to third parties.
14.2 Disclosure of information. We will never intentionally pass on your personal information to anyone.
14.3 Security. In order to prevent unauthorised access or disclosure we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.
14.4 Access Rights. You have a right to access personal data that is held about you. If you wish to see a copy of this, please send your request to: info@coversall.co.uk
14.5 Website Disclaimer. The information contained in this website is for general information purposes only. The information is provided by Covers All and while we endeavour to keep the information up to date and accurate, we make no representations or warranties of any kind, express or implied, about the completeness, accuracy, reliability, suitability or availability with respect to the website or the information, products, services or related graphics contained on the website for any purpose. Any reliance that you place on such information is therefore strictly at your own risk. In no event will we be liable for any loss or damage including without limitation, indirect or consequential loss or damage from loss of data or profits arising out of or in connection with the use of the website. Every effort is made to keep the website up and running smoothly. However, Covers All takes no responsibility for, and will not be liable for, the website being temporarily unavailable due to technical issues beyond our control.
14.6 Copyright Notice. The content of this website is copyright of Covers All. All rights reserved. Any redistribution or reproduction of part or all of the contents in any form is prohibited. You may not, except without express written permission distribute or commercially exploit the content. Nor may you transmit it or store it in any other website or other form of electronic retrieval system.